System map
Minimum Viable CRM
أقل بنية تكفي لحفظ الحالة والـOwner والخطوة التالية.
Problem → Definition → Owner → Signal → Decision
Status → Owner → Next action → SLA
A system does not start with software. It starts with the right input, desired result, and owner of each transition.
01Diagnose
02Design
03Build
04Measure
05Decide
Apply the system to your problem
Diagnosis determines whether you need a decision, build, or SMA execution.